Customer Survey

Please fill up the following Survey Form in order for Emirates Ceramic Factory to offer more and better services to its customers:

PERSONAL DETAILS

1.	Name	:
2.	Company	:
3.	Designation	:
4.	P.O. Box	:
5.	City	:
6.	Country	:
7.	Telephone Number	:
8.	Fax Number	:
9.	Mobile Number	:
10.	E-mail Address	:

CUSTOMER QUESTIONNAIRE

11.	Do the ECF products meet all your requirements?
12.	What is your total sales turn over in a month (in Sq M)?
13.	How much are you expecting to buy from us every month from now on?
14.	What are the fast moving sizes in your market?
15.	What are the sizes of listellos that you prefer?
16.	What types of designs are preferred in your market? Marble Stone Geo Metric Reactive Patterns Lusters Patterns Others, please specify
17.	What type of finishes in floor is fast moving? Glossy Matt Rustic Satin Matt
18.	What new sizes do you want us to produce?
19.	What sizes do you want us to drop from our range?
20.	In your opinion, what products will do well in the future? Ceramic Glazed Floor Tile Ceramic Glazed Wall Tile Granito - Unpolished Granito - Polished Others, please specify
21.	How do you rate the quality of ECF tiles? Excellent Very Good Average Poor Very Poor
22.	How do you compare the quality of ECF tiles against its competitors? Excellent Better Same Poor Very Poor
23.	How do you rate the packing of ECF tiles? Excellent Very Good Average Poor Very Poor
24.	How do you compare the packing of ECF tiles against its competitors? Excellent Better Same Poor Very Poor
25.	How do you rate the delivery time of ECF tiles? Excellent Very Good Average Poor Very Poor
26.	How do you compare the delivery time of ECF tiles against its competitors? Excellent Better Same Poor Very Poor
27.	How do you rate the pricing of ECF tiles with respect to the quality? Very High High Justifiable Low Very Low
28.	How do you compare the pricing of ECF tiles against its competitors? Expensive Slightly High Same as Competitors Slightly Low Very Low
29.	How do you rate the customer service of ECF? Excellent Very Good Average Poor Very Poor
30.	How do you compare the customer service of ECF against its competitors? Excellent Better Same Poor Very Poor
31.	What are your requirements for improving our service to you organization?
	Regarding Sizes:
	Regarding Designs:
	Regarding Packaging:
	Regarding Delivery Time:
	Regarding Customer Service:
	Regarding Product Quality: